Viki not working with VPN: try these 9 SIMPLE fixes (walkthrough)

Viki has a vast library of Asian TV shows and movies, but it’s region-locked – that means you can’t use it in some countries without a VPN. If Viki isn’t working with your VPN, have a read through our list of 5 quick fixes.

Most of the time, VPNs fail to unlock the Viki website because they’re broken and therefore revealing your true location. Keep scrolling for a list of solutions.

Which VPNs work with Viki?

Why you can trust GadgetMouse: Our content is written by a team of humans and we refuse to use AI. Plus, we own (and use) every VPN that we write about. For more details, see our editorial policy.

Can I watch Viki abroad?

You can, but you’ll need a reliable VPN if you’re based in a country that isn’t officially supported by Viki. A VPN spoofs your location, which means the website will think you’re in a supported country even if you’re not.

The broadcaster has a help page on its website that confirms where Viki is available.

Why is Viki not working with my VPN?

Viki is a region-locked website designed for people in specific countries in Africa, Asia, Europe and the Americas. If the site identifies your IP address and sees that you’re not in an approved territory, the website will lock up and you won’t be able to watch shows such as Warm on a Cold Night and Our Secret.

In summary, common Viki problems are:

• The website has blacklisted realised you are using a VPN and killed your server
• You have a bad internet connection
• Cookies are revealing your real location, instead of the location you’re trying to spoof
• Your VPN is revealing your IP address to Viki

Viki fixes

1. Check your VPN is up to date

If your VPN doesn’t unlock Viki, check you’re using the most recent version.

To update your VPN from a computer, load up the VPN and then choose Settings. Clicking Update will usually take you to the VPN provider’s website, where you’ll learn what’s new.

If you’re using Android, open the Play Store, tap your profile and then choose Manage apps and device. Select Update. From an iPhone, open the App Store and tap your profile in the top-right corner of the screen.

2. Try a different server

VPN servers die every so often. If Viki isn’t unlocking, the issue may lie with your VPN server, so swapping to an alternative could be the answer.

3. Message Customer Support

The most popular VPNs employ teams to address technical issues. If you’re having trouble using Viki abroad, reach out to them for assistance.

Access your VPN provider’s website and head to the Support or Contact Us pages. Some VPNs even provide a 24/7 live chat service for their members, which is great if you’re reaching out late in the day.

4. Reset your current VPN

Restart your PC or phone and then load up your VPN again. If that doesn’t resolve the issue, uninstall and reinstall your VPN. Open both your VPN and Viki to see what the results are.

5. Check your internet

To do this, disconnect from your wi-fi entirely and reconnect. Once your connection is back, try your VPN once more and consider restarting your internet router for a full reset – you’ll spot a button on the back.

You should also run a free internet speed tool and compare results alongside your ISP’s ‘minimum guaranteed speed’ promise. Contact your ISP if your connection is unstable outside of VPN use.

More Viki fixes:

If you’re on a phone, clear your cache and cookies. From an iPhone, you need to choose Settings > General > iPhone storage, then choose the Viki app. Select Offload app. On Android, go to Settings > Apps > Viki > Storage > Clear cache.

Make sure you aren’t the victim of a DNS leak. Ineffective VPNs fail to conceal your actual IP address and location while accessing Viki. To verify this, disable your VPN and navigate to the IP Address Lookup tool. Record your usual IP address, then activate your VPN, rerun the test, and observe whether those details change. If there is no obvious difference, your VPN isn’t operating correctly.

If you’re using Viki on desktop, clear your cache and cookies. On Chrome, go to Settings > Privacy and security > Clear browsing data. On Safari, go to Settings > Privacy > Manage Website Data.

Re-enter your VPN username and password. Double-check your credentials. If you can’t remember your details, choose the ‘Forgot’ option on your VPN provider’s website.

Check the VPN servers are online. If you can’t connect to a server, your provider might be experiencing an outage.

Top VPNs for Viki

ExpressVPN

• 1-month subscription: £10.53 per month
• 6-month subscription: £8.12 per month
• 1-year subscription + 3 months free: £5.42 per month (49% off)

🌎 Number of servers	160
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	5
⏱️ Our speed test results	-8.7% download, -5.5% upload (London)

If the VPN you have at the moment isn’t letting you enjoy TV streams, create a membership with ExpressVPN. Our own connection tests prove this is one of the best VPNs around, and it’s speedy regardless of where you’re based. To catch live TV and catch up on popular Viki series from anywhere, simply open up ExpressVPN, connect to a server in a support country and then refresh the Viki website.

This popular VPN keeps your real IP address hidden, which means sites (including Viki) won’t know you’re viewing live streams from outside an officially-supported country. Every ExpressVPN member has access to more than 150 servers in over 90 countries around the world.

Pros: Smartphone app lets you connect in seconds, 'favourite' most-used VPN servers for quick access, performed remarkably well in our chat support speed test

Cons: Rival VPNs are cheaper, can't use many devices at once

Try ExpressVPN today

NordVPN

• 1-month subscription: £10.49 per month
• 1-year subscription: £3.99 per month (40% off)
• 2-year subscription: £2.79 per month (58% off)

🌎 Number of servers	5,200+
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	6
⏱️ Our speed test results	-14% download, -7% upload (London)

NordVPN lets you watch TV shows from anywhere, which is ideal if your current VPN breaks when you open up Viki. It hosts over 5,000 servers in more than 50 countries, and all of them are protected by military-grade encryption. In just a couple of minutes, you can start watching your favourite shows on Viki.

NordVPN won’t keep tabs on how you’re using it, so privacy is guaranteed. We really enjoy the CyberSec add-on, which blocks suspicious-looking websites and lowers the risk of your device being infected with malware.

Pros: Built-in internet kill switch works well, profile page on app includes 'Security score' with privacy tips, takes less than a minute to reach a live chat agent (based on our tests)

Cons: Other VPNs tested are cheaper, some streaming services require multiple resets to work

Try NordVPN today

Ivacy

• 1-month subscription: £8.62 per month
• 1-year subscription: £3 per month (65% off)
• 5-year subscription + FREE password manager: 80p per month (90% off)

🌎 Number of servers	5,700
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	10

We recommend Ivacy for watching TV shows on Viki. This trusted VPN is one of the most affordable options, and it supports 256-bit encryption which keeps cybercriminals away. Ivacy also offers public wi-fi security to protect devices against malware when connecting to public hotspots.

This TV-friendly VPN enforces a strict no-logs policy, which prevents your valuable personal data from being sold to third parties. By downloading the software today for Viki, you get instant access to over 5,000 VPN servers in over 100 locations around the world. A single Ivacy subscription covers up to 10 different devices at once.

Pros: Connection is steady when using multiple devices, notifications mention if Ivacy is disabled, server locations split by country and city

Cons: We think the ExpressVPN mobile app is faster, below-average results in our chat support speed test

Try Ivacy today

PureVPN

• 1-month subscription: $10.95 per month (12% off)
• 1-year subscription: $3.74 per month (70% off)
• 2-year subscription + 4 extra months: $1.96 per month (84% off)

🌎 Number of servers	6,500+
📈 Bandwidth	Unlimited
🗣️ 24/7 live chat service	Yes
📱 Number of devices	10

PureVPN is one of our favourites to recommend for those that want to enjoy TV on Viki. It’s easy to use, and members have access to optimised servers specifically designed to reduce load times.

With this VPN, data is encrypted and you’re completely anonymous while watching shows on Viki. There’s a 24-hour support team, so you can reach out if you have a question. PureVPN is a great VPN that allows you to bypass geo-locked streams without a fuss, even if you’re not currently based in a supported country.

Pros: Surprisingly affordable considering features, lots of UK and US-based servers, generous with simultaneous devices

Cons: Takes a couple of minutes to reach live chat agents (based on our tests), performs better on iOS compared to Android (in our experience)

Try PureVPN today

How to use a VPN with Viki

Watch Viki on Windows

1. Pick one of our suggested VPNs – we’ll use ExpressVPN for this example.
2. Once you’ve created your ExpressVPN account, sign in.
3. From Windows, open ExpressVPN and select a server in a supported country.
4. Once you’re connected, head to the Viki website.
5. Log in to your Viki account.

Viki on Mac

1. Pick one of our chosen VPNs and create an account – ExpressVPN, for example.
2. After making an ExpressVPN account, sign in with your username and password.
3. From Mac, open ExpressVPN and select a server located in a supported country.
4. When you’re connected, visit the Viki website.
5. Log in to your Viki account.

Watch Viki on iPhone

1. Head to the Apple App Store from your iPhone.
2. Download the ExpressVPN app to your device.
3. Download the Viki app to your device – it’s on the Apple App Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in a supported country.
5. Now that you’re connected to a VPN, open the Viki app and log in to your account.

Watch Viki on Android

1. Head to the Google Play Store from your Android tablet or smartphone.
2. Download the ExpressVPN app to your device
3. Download the Viki app to your device – it’s on the Google Play Store.
4. Sign in to your ExpressVPN account, and then connect to a server based in a supported country.
5. Now that you’re connected to a VPN, open the Viki app and log in to your account.

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