Windows help from a working IT administrator

Your deleted files are probably still there.
Here is how to get them back.

Plain, step by step fixes for lost files, backups, new PCs, and remote work. Written by someone who fixes these problems for a living.

Free playbookWindows 10 and 11No jargon
File rescue Drive D: External Quarterly budget.xlsx Restored Family photos 2019 Restored Thesis final v3.docx Restored Scanning deleted space 3 files found

The Windows File Rescue Playbook.
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A step by step plan to get deleted files back on a Windows PC, then set up a backup routine so it does not happen again.

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It never happens on a quiet day.
It happens right before a deadline.

Most people who end up here are dealing with one of three things.

A file vanished

You deleted it, emptied the Recycle Bin, or saved over it. The work looks gone.

A new PC to set up

The new laptop is on the desk. Your files, programs, and Office are still on the old one.

A drive acting up

Clicking, freezing, or asking to be formatted. That drive or SD card holds things you cannot replace.

Deleted rarely means erased. Windows usually marks the space as free and leaves the data in place until something new is written over it. On SSDs that window can be short, which is why the first few minutes matter.

What an IT admin does first.
In this exact order.

Tell the checker what happened and it builds your plan. Or scroll down for the full checklist I run at work.

File Rescue Checker

Answer a few quick questions and get your recovery plan, in order.

Prefer the full checklist? Here is the order I follow.

  1. Stop using that drive

    FreeDo this first

    Every file you save, download, or install can land on the space your lost file is sitting in. Pause, and do not install recovery tools onto that same drive.

  2. Check both recycle bins

    FreeBuilt into Windows

    Look in the Windows Recycle Bin first. If the file lived in a OneDrive folder, check the OneDrive recycle bin online too. Deleted OneDrive files stay there for a limited time.

  3. Look for an earlier version

    FreeNeeds File History or restore points

    Right click the folder, open Properties, then Previous Versions. If File History or restore points were turned on, an older copy may be waiting.

  4. Try Microsoft's free tool

    FreeCommand line

    Windows File Recovery is a free command line app from the Microsoft Store for Windows 10 and 11. It can work, but it is not friendly for most people.

  5. Use recovery software when those come up empty

    Point and click

    Dedicated recovery software scans the drive and shows you what can still be restored, in a normal window you can click through.

When the built-in tools are not enough.
This is what I reach for.

One suite covers the three jobs I get asked about most: getting files back, backing them up, and moving them to a new PC.

Your recovery options, side by side
OptionCostHow you use itWhen it works
Recycle BinFreePoint and clickThe file was deleted normally and the bin was not emptied
OneDrive recycle binFreeWeb browserThe file lived in a synced OneDrive folder
Previous VersionsFreePoint and clickFile History or restore points were on before the loss
Windows File RecoveryFreeTyped commandsWindows 10 or 11, and you are comfortable with the command line
Recovery softwarePaid licensePoint and clickThe built-in options come up empty, including emptied bins, formatted drives, and external drives

Start at the top and work down. Move to the last row only when the first four come up empty.

My pick for recovery, backup, and PC moves

EaseUS

EaseUS makes Windows software for recovering lost files, backing up drives, and moving data to a new PC.

Recover

Data Recovery Wizard recovers deleted, formatted, or lost files from PCs and external drives.

Back up

Todo Backup creates file, system, and disk backups.

Move

Todo PCTrans moves files, applications, and user accounts to a new PC.

See EaseUS Data Recovery

We may earn a commission if you buy through this link, at no extra cost to you.

Set up a backup once.
Stop worrying about the next lost file.

The real fix is a routine you never have to think about. For a home PC I keep it simple: one copy on an external drive and one copy in the cloud.

External driveYour PCCloud copy
External driveFast restores, and it works without an internet connection.
Cloud copySurvives a stolen laptop, a fire, or a drive that dies.
Read the full backup guide

Working from home or a coffee shop?
Lock down the connection.

Shared and public networks are convenient, and you do not control who else is on them. A VPN encrypts the traffic between your laptop and the VPN server, so the work you send is much harder for anyone on that network to read.

Cafes and hotelsPublic WiFi you did not set up.
Shared home networksRoommates, guests, and old routers.
Laptops that travelAirports, clients, and conferences.

Windows has a built-in VPN client, but it only connects to a VPN service you already have. It does not provide one.

Read the remote work VPN guide

A VPN for remote work.
Simple enough to leave on.

If you work from anywhere other than the office, this is the one I suggest.

The VPN I suggest for remote work

Surfshark

Surfshark is a VPN service that encrypts internet traffic between a device and its servers.

Encrypted traffic

Encrypts internet traffic through VPN servers.

Every device

Apps for Windows, macOS, iOS, and Android.

Kill switch

Blocks traffic if the VPN connection drops.

See Surfshark VPN Plans

We may earn a commission if you buy through this link, at no extra cost to you.

Who writes Gadget Mouse.
An IT admin, not a marketer.

Microsoft 365Windows EnterpriseZoomIT service management

I am Pat, an IT service management specialist. My day job is administering Microsoft 365, Windows Enterprise, and Zoom at a university, which means I spend a lot of time helping people get files back and get new machines working.

Gadget Mouse is where I write those fixes down, in plain language, for people at home and in small offices.

More about Pat

Affiliate disclosure

Some links on this page are affiliate links. If you buy through them, Gadget Mouse may earn a commission at no extra cost to you. I only point to tools that fit the problems covered here. Gadget Mouse is independent and is not affiliated with or endorsed by Microsoft, EaseUS, or Surfshark.